Service changes due to coronavirus

This page was last updated Wednesday 20 October 2021.

From 11.59pm on Thursday 21 October 2021, COVID-19 restrictions across Melbourne and Yarra will ease. Read more at COVIDSafe Settings.

View changes to services

Aged and disability services

Yarra continues to provide all essential aged care and disability services, where it is safe to do so. 

Services for older people under the Regional Assessment and Commonwealth Home Support Program

Regional Assessment Service and Service Facilitation visits will include telephone based assessments or where essential, home-based visits.

For the purposes of the Commonwealth Home Support Programme (CHSP), essential services include:

  • meals (delivered to the home only)
  • transport (trips to essential medical appointments only)
  • domestic assistance
  • personal care
  • home maintenance (essential safety only)
  • social support (phone and online-based services only).

Services for younger people with disability under the Home and Community Care Program

  • assessments and service facilitation.
  • meals (delivered to the home only)
  • transport (trips to essential medical appointments only)
  • domestic assistance
  • personal care
  • home maintenance (essential safety only)
  • social support (phone and online-based services only). 

For more information call 9205 5285.

Customer service centres

Our customer service centres at Collingwood Town Hall, Richmond Town Hall, Connie Benn Centre and Bargoonga Nganjin North Fitzroy Library are closed until further notice. You can connect with us:

Online

Email

  • Have you got a question or issue that can’t be found on the website? If so, drop us a line at info@yarracity.vic.gov.au and we will respond to you as soon as possible.
  • This email account is monitored Monday to Friday, 8am to 5pm (excluding public holidays).

Phone

You can call us on weekdays between 8am and 5pm.

  • Phone: 03 9205 5555
  • Fax: 03 8417 6666
  • Interpreter services: 03 9280 1940

After-hours

To report a safety hazard after 5pm call 03 9205 5555and follow the prompts

Social media

Looking for the latest news, events and places to visit in Yarra? Join the conversation by accessing our social media pages to like, share and comment on all that is happening in Yarra.

  • Twitter
  • Facebook
  • Instagram
  • LinkedIn

Our social media channels are monitored weekdays between 8am and 5pm

National Relay Service

If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service:

  • TTY users phone 133 677, then ask for 03 9205 5555
  • Speak & Listen users (speech-to-speech relay) phone 1300 555 727, then ask for 03 9205 5555
  • Internet relay users connect to the National Relay Service and then ask for 03 9205 5555 

Libraries

  • Libraries will be closed from 8pm Thursday 5 August until further notice.
  • Click-and-collect services will be available at all branches between 10am-5pm on weekdays and during ordinary opening hours on the weekend.
  • Returns chutes will remain open but members are encouraged to keep their items at home until we reopen.
  • Binge Bundles are available from all branches. Fill out the online request form or give us a call and we'll prepare a curated selection of binge-worthy items for you to pick up. Place your Binge Bundle request online or contact us to make a request. Home delivered Binge Bundles are not available at this time. 

Leisure centres and Burnley Golf Course

Sport and recreation 

  • All community sport and physical recreation is suspended in line with current restrictions. 

Parks and playgrounds

  • From 11.59pm on Thursday 2 September, outdoor playgrounds are open for children under 12 years with one parent or carer. The parent or carer cannot take their mask off to eat or drink while supervising their children playing. A QR code check in will be required for users of playground equipment.
  • From 11:59 on Friday 17 September, Yarra's skate parks and outdoor recreation centres will reopen.
  • If you are visiting one of our parks, please remember to practice good hand hygiene, always wear a face mask and maintain physical distancing. 

Gleadell Street Market

In order to keep our stallholders and our customers staff, we ask everyone to follow advice below:

  • Masks must be worn at all times
  • One person per household can attend the market, this will be strictly supervised.
  • You must live within 5km of the market
  • Maintain 1.5m distance
  • Follow all COVID-19 safe guidelines

Youth Services 

  • The Yarra Youth Centre and Richmond Youth Hub are temporarily closed until further notice to help slow the spread of coronavirus (COVID-19) in our community.
  • We’re still here for you – call us on 9426 1455 or follow us on Facebook and Instagram at @yarrayouthservices.   
  • If you, a friend or loved one need urgent support, call Triple Zero (000), Lifeline (13 11 14) or Kids Helpline (1800 551 800).
  • You can find other support available during this time at yarracity.vic.gov.au/coronavirus 

Business support

  • Visit our business page for the latest information.
  • You can also contact our Economic Development team via email.

Events and venues

Venues 

  • All of our venues are currently closed.
  • If you have a booking during this time we will be emailing you to arrange a refund. Please be patient whilst we work through all of our bookings.
  • To assist us with processing your refund please email your booking number, booking date, BSB and account number to venuesandevents@yarracity.vic.gov.au
  • If you would like to move to a new date please log onto the booking system and move your booking or email us and we will contact you once we have processed other refunds.

Events

  • All public events have been cancelled. If you had an event booked, we will be contacting you. If you have any questions please contact our team at eventapplications@yarracity.vic.gov.au or 03 9205 5205.

Exhibitions

  • All exhibitions in our venues will be unavailable during this time. This includes the exhibitions located in Richmond Town Hall, Fitzroy Library and Bargoonga Nganjin North Fitzroy Library. 

Family and children's services

Parents with children enrolled in our kindergarten and child care services will be contacted directly about any impacts from the current restrictions.

Immunisations

Immunisation services remain an essential service and therefore our immunisation clinics will always be open during lockdowns. Please check the immunisation clinic  calendar on our website for locations, dates and times. 

Maternal and Child Health

During COVID-19 lockdown periods we are still able to see families in our MCH centres for appointments.

  • Home Visits will occur in your local MCH centre.
  • MCH Key Age & Stage consultations for young infants (four months and younger) will proceed face to face, conducted in alignment with our COVID safe plan.
  • MCH Key Age & Stage consultations for children over 4 months of age will occur via phone/telehealth, with a short (15 minute) face to face appointment to occur afterwards for growth and developmental assessments.
  • First Time Parent Groups and Parenting Information Sessions will continue online. Families will be notified via email.

Please follow these conditions of entry:

  • Only one carer and the child booked for the appointment can attend during lockdown.
  • Masks must be worn by all adults. Nurses will also be wearing eye protection, as per current advice from Department of Health.
  • Before we can see you and your family for any face-to-face services, we will conduct screening to assess COVID risk. We will ask you if you have been at any Tier 1, 2 and 3 exposure sites.

You can find a list of exposure sites on the Department of Health website.

If you or your child(ren) are unwell, in any way, please do not attend the centre. Your appointment can be rescheduled, or attended via telehealth. Please call our MCH Bookings Line on 9205 5599 to make any changes.

Recycling drop-off centre

  • The recycling drop-off centre at 168 Roseneath Street, Clifton Hill will be closed until further notice due to COVID restrictions.
  • The cardboard-only recycling drop-off point located at the Burnley Depot at 440 Burnley Street, Burnley is still open.

Parking

  • Regular parking enforcement has recommenced across Yarra. 
  • Please park legally at all times. 

All other services

  • Household waste and recycling collections, planning, building, animal management, and parking and traffic services operate as normal.
  • There may be some ongoing delays to hard waste collection.

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