What is the NDIS?

Women sitting on side of pool with wheelchair

 The National Disability Insurance Scheme (NDIS) is funded by the Commonwealth Government and looked after by the National Disability Insurance Agency (NDIA).

If you have a disability, you, your family and carers have control over how, when and where your funding is spent. The NDIA will work with you, to make sure you have support in place to meet your goals.

Am I eligible for the NDIS?

To be eligible for the NDIS, you will:

  • have a permanent and significant disability that significantly affects your ability to take part in everyday activities.
  • be aged less than 65 when you first access the scheme.
  • be an Australian citizen, live in Australia and hold a permanent visa or hold a Protected Special Category Visa.

For more information on eligibility check the NDIS website.

NDIS Planning Process Information

How do I access the NDIS in my local area?

The Brotherhood of St Laurence (BSL) is the local partner in the community in the delivery of the NDIS across North East Melbourne .

You can contact the BSL NDIS team:

Department of the Premier and Cabinet

New measures to support NDIS participants and providers through COVID-19

  • NDIS plans to be extended by up to 24 months, ensuring continuity of support and increasing capacity of NDIA staff to focus on urgent and required changes to plans.
  • Face to face planning shifted to telephone meetings where possible.
  • Action plan to ensure NDIS participants and their families continue to receive the essential disability supports they need.
  • Proactive outreach to high-risk participants and sharing of data with states and territories to ensure continuity of supports.
  • Financial assistance to providers to support retention of workers including advance payments, 10 per cent COVID-19 loading on some supports and changes to cancellation policies.
  • Coronavirus (COVID-19) update to BSL NDIS Services

    BSL are continuing to closely monitor the coronavirus (COVID-19) situation and taking necessary steps to minimise the risk to our participants, staff members and the community.

    In line with the Australian Government’s increased measures to slow the spread of COVID-19, our Brotherhood of St Laurence NDIS offices will be temporarily closed to the public until further notice, however, if a person requires a face-to-face service, our staff will conduct a risk assessment and then provide the service that is needed, if we determine that we can safely do so.

    Our services will also continue over the phone, via email and Skype.  

    For more information, visit our website or contact our team directly by calling 03 8681 2501, Darebin/Yarra LAC direct number, or via email at NDIS ndis.info@bsl.org.au

    NDIS Information

    Fact Sheets and Publications

    Easy English 

    Belgium Neighbourhood House NDIS drop-in sessions

    The Brotherhood Darebin Local Area Coordination team will be available on alternate Mondays at Belgium Neighbourhood House to answer questions about the NDIS and connect community members to local services.

    To find out more, visit

    How to find NDIS providers

    Are you a National Disability Insurance Scheme (NDIS) participant? Are you looking for NDIS providers in your area? The National Disability Insurance Agency developed this short animation . It shows how to use the provider finder tool and locate services and providers in your area. 

    NDIS Quality and Safeguards Commission

    For complaints about:

    NDIS funded supports and service 

    Quality and Safeguards Commission will be responsible for looking after quality and safety of services provided under the NDIS. 

    Making a complaint 

    NDIS plan and reviews and Early Childhood Intervention services 

    NDIS Plan Reviews

    NDIA feedback and complaints

    1800 800 110


    Disability Services Commissioner

    Lodging an appeal

    NDIS Advocacy Agencies and Appeals


    Victorian Advocacy League for Individuals with Disability (VALID)

    NDIS and decision making 


    NDIS News

    ' Let's talk about work' Webinar delivers information and insights about how NDIS participants can include employment supports in their plans.

    Australian Federation of Disability Organisations developed ‘Disability Loop’ to be the ‘go to’ place for NDIS news, information, resources and events.