What is the NDIS?

Women sitting on side of pool with wheelchair

Am I eligible for the NDIS?

To be eligible for the NDIS, you will:

  • have a permanent and significant disability that significantly affects your ability to take part in everyday activities.
  • be aged less than 65 when you first access the scheme.
  • be an Australian citizen, live in Australia and hold a permanent visa or hold a Protected Special Category Visa.

For more information on eligibility check the NDIS website.

NDIS Planning Process Information

How do I access the NDIS in my local area?

The Brotherhood of St Laurence (BSL) is the local partner in the community in the delivery of the NDIS across North East Melbourne .

You can contact the BSL NDIS team:


 Department of the Premier and Cabinet

How do I access the NDIS in my local area during COVID -19?

You can call the duty worker on 8681 2501

Changes to NDIS

On 28 August 2020, Minister for the National Disability Insurance Scheme (NDIS), Stuart Robert, announced the most substantial package of reforms to the scheme.

Listen to the Minister speaking about this reform

The reforms were developed to respond to the findings of a review of the NDIS Act undertaken by Mr David Tune. This document provides a plain English summary of the Tune Review findings.

Some of the changes to the NDIS include the implementation of:

The implementation of some of the changes requires amendments to the NDIS legislation. This is expected to be introduced to Parliament in early 2021.


Chat with a LAC  Weekly Facebook NDIS Q&A Sessions at BSL 

Online NDIS information sessions

Brotherhood of St Laurence National Disability Insurance Scheme (NDIS) team hosts weekly Facebook NDIS Q&A sessions.

Community members can log in and receive up-to-date and immediate responses to their NDIS questions. Every Thursday at 2.00 pm, one of the Local Area Coordinators (LAC) or Early Childhood Early Interventions (ECEI) Coordinators are online and ready to answer questions.


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Connect with us on our Facebook page to find out more!

New measures to support NDIS participants and providers through COVID-19

  • NDIS plans to be extended by up to 24 months, ensuring continuity of support and increasing capacity of NDIA staff to focus on urgent and required changes to plans.
  • Face to face planning shifted to telephone meetings where possible.
  • Proactive outreach to high-risk participants and sharing of data with states and territories to ensure continuity of supports.
  • Financial assistance to providers to support retention of workers including advance payments, 10 per cent COVID-19 loading on some supports and changes to cancellation
  • policies.
  • As part of supporting NDIS participants during this time, the NDIA has worked with supermarket retailers to make sure NDIS participants wanting support to grocery shop, have priority access to home delivery services.

    The NDIA has developed Easy Read information to help participants understand some changes to the NDIS.

    The NDIS has a range of information and resources for NDIS participants on the NDIS website at https://www.ndis.gov.au/coronavirus

    Latest Advice from NDIS provided by Disability Services Consulting 

    A move to telephone planning

    Automatically extending plans that are coming to an end for 12 months or up to 24 months at the person’s request

    Allowing people to use low cost AT funding on telecommunications devices and fitness equipment (conditions apply)

    1-month advance payments for NDIS providers

    10% COVID-19 loading on some support line items

    Changes to the cancellation policy

    New Support Coordination line items in Core Supports

    Disability providers and self managed participants can now access PPE through the National Medical Stockpile

    Last week the NDIA announced greater flexibility in how participants can use their Core funding.

    COVID-19 accessible information and resources 

    Accessible information and resources are available online for people to stay up to date with the situation as it unfolds.

    NDIS Commission coronavirus (COVID-19) information 

    Links to updates, training, alerts, and resources for NDIS participants and providers. This information is to inform and support NDIS providers to continue to deliver quality and safe supports and services to NDIS participants.

    The NDIA is working with the University of Melbourne about the changes made to the NDIS in response to COVID-19. By completing a short survey,  participants, their families and carers have a chance to share their experience of interacting with the NDIA and the Scheme during the COVID-19 pandemic. The survey will also help us to understand how NDIS participants have found using telehealth to access allied health services.

    Update on temporary NDIS COVID-19 rules 

    As announced by the NDIS Minister Stuart Robert a number of the temporary measures introduced to support providers and participants through COVID-19 came to an end on 1 July 2020. This media release lists these changes.  

    Hear For You Logo

    Hear for you have created an opportunity for deaf and hard of hearing teenagers and young adults to connect online with their ‘Community Catch Up’ sessions, which are free for NDIS participants.