We provide a number of services to help older people who need extra support or who people have a disability to live independently in their own homes and the community.
As an Australia Government-funded provider, we follow the Charter of Aged Care Rights [ PDF, 243.56 KB] , which includes 14 fundamental protections. When you receive services from us, you have the right to expect high-quality care and to be treated with respect and dignity. You can read the Charter in your own language and learn how we meet our responsibilities [ PDF, 189.37 KB] to our service users.
For detailed information about what to expect and your rights, please check our Client Information Booklet [ PDF, 16.66 MB] available in multiple languages including:
How do I access these services?
If you are not currently a client of Yarra City Council, please call My Aged Care on 1800 200 422 to register your details and schedule a home assessment.
Need an interpreter?
If you require an interpreter, My Aged Care can arrange one for you.
Is there a fee?
Most of our Aged and Disability Services are provided for a fee, which varies based on the type of service you receive and your income.
Survey on service satisfaction
In November 2021, we invited a random selection of clients to participate in a satisfaction survey. Participants provided feedback on services delivered by Yarra and its contracted providers Mercy Health and Valyarra. These included home care, personal care, respite care, home maintenance, and social support activities.
See the survey results [ PDF, 30.33 KB]
For more information, please call 9205 5285.
We provide unescorted grocery shopping services to support your independence.
Please note, we are currently unable to accept new referrals for assistance with household tasks like vacuuming, assistance with laundry and cleaning the bathroom due to ongoing staff shortages.
Our personal care services support you with essential daily tasks. We can assist with showering, dressing, personal hygiene, and grooming.
We offer both in and out of home respite to provide carers with a break from their caring role.
We improve the safety of your home by helping with minor repairs and maintenance tasks, such as changing smoke alarm batteries and lawn mowing.
For further details, please read our Q and A Home Maintenance Services guide [ PDF, 159.42 KB] .
After getting a referral from an Occupational Therapist, we help install ramps, handrails, and other safety equipment to make your home safer.
Our community bus service provides transportation to the Willowview Centre, organised activities, and shopping trips.
Join our recreational activities, events, and social support networks to stay active and engaged with the community.
We offer personal assistance with shopping and medical appointments to help you maintain your independence.
We deliver nutritious meals right to your doorstep. Alternatively, you can visit the Djerring Centre to enjoy meals and socialise with others in your community.
Visit the Willowview Centre for a day of enjoyable activities like yoga, exercise sessions, card games, crafts, or cooking, and join us for lunch.