Connect with us online, by phone or in person. Find media contacts and interpreters. Quick links if you want to make a payment or complaint.
Complete transactions with our online forms - the fastest way to pay, book collections, and more.
Yarra digital assistant
Our digital assistant in the bottom right corner can help you find answers to your queries online 24/7 and connect you with one of our customer service officers on weekdays between 9:00am and 4:30pm.
Online forms
Visit our services page to make a payment, make a request and so much more.
Got a question or issue that can’t be found on the website?
Email us at info@yarracity.vic.gov.au.
Our email account is monitored from 8am to 5pm Mondays to Fridays (excluding public holidays). Our team will get back to you as soon as possible.
You can call us on weekdays between 8am and 5pm.
- Call: 03 9205 5555
- Fax: 03 8417 6666
To report a Council-related emergency outside of our standard hours of operations, please call our after-hours number on 03 9205 5555 and follow the prompts to report safety hazards posing an immediate threat, such as:
- Urgent road or footpath hazards
- Unsafe building posing an immediate hazard
- Council trees or trees on Council land in danger of falling
- Damage to a Council building
- Animal attack
Parking enforcement requests must be lodged online.
You can visit us in person at our customer service centres:
Collingwood Town Hall
140 Hoddle Street, Abbotsford
Hours: 8.30am–5pm, Monday–Friday (excluding public holidays)
Richmond Town Hall
333 Bridge Road, Richmond
Hours: 8.30am–5pm, Monday–Friday (excluding public holidays)
Yarra City Council
PO Box 168
Richmond VIC 3121
Use our interpreter service to speak to us in a language other than English.
- Call our interpreter service: 03 9280 1940
If you are deaf, hard of hearing or need help to speak, please use the National Relay Service to contact us.
TTY users
Call: 133 677
then ask for 03 9205 5555
Speak & Listen users (speech-to-speech relay)
Call: 1300 555 727
then ask for 03 9205 5555
Internet relay users
Connect to the National Relay Service online, then ask for 03 9205 5555.
During business hours
- Phone: 0448 766 093
- Email: communications@yarracity.vic.gov.au
Outside of business hours
- Phone: 0448 766 093
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