All members, visitors and staff must abide by our code of conduct. We aim to manage and operate our venues in accordance with professional industry standards and the intent of Yarra City Council.

What we pledge to you

We pledge to:

• provide an environment where we call you by your first name and greet you with a friendly, familiar smile on every visit
• make our best effort to cater for special needs such as children, people with disabilities, and people from culturally and linguistically diverse backgrounds
• not participate in unethical behaviour
• dress appropriately and be identifiable to you at all times.

What we expect from you

We will not tolerate:

• verbal or physical abuse of patrons or staff
• slanderous and defamatory comments about staff or the organisation
• abuse or willful damage of the facility or amenities
• loud, abusive or offensive anti-social language
• failure to take reasonable direction from staff
• people accessing facilities under the influence of alcohol or illicit drugs
• smoking in or around any of the buildings and/or grounds
• parents who leave children under 10 in our facilities without supervision (a responsible adult over 16 must always accompany children under 10).

We reserve the right to cancel a membership at any time for serious misconduct, breach of the code of conduct and/or our terms and conditions (PDF 215KB). [ PDF, 56.11 KB]