If hardship is preventing you from paying your rates by the due date, we can help.
We are committed to offering alternative payment arrangements for commercial and residential ratepayers.
If you’re experiencing hardship, please let us know as soon as possible to avoid overdue charges. Start by requesting support.
Request financial support
If you’re experiencing hardship, please let us know as soon as possible to avoid overdue charges. We can provide a payment plan to suit your situation.
Our hardship policy outlines our approach to hardship. It aims to give you a clear understanding of the options and assistance available to you.
We also recommend free confidential financial counselling services.
Overdue rates and charges
Under Section 181 of the Local Government Act 1989, we have the power to sell your property when:
- rates (including enforcement costs and interest) are more than three years overdue
- there is no current arrangement for paying overdue rates
- there is a court order requiring the payment or part-payment of overdue rates.
Penalty interest
You will be charged 10% penalty interest on any outstanding rates owed. Charges will continue until you make full payment of the outstanding amount, plus any interest.
Penalties are applied in accordance with the Penalty Interest Rates Act 1983.
Help and support
If you have a question which isn’t answered on these pages, please submit a request for support.