Find programs and services if your child has additional needs. See parenting programs, book financial counselling, get family violence help, join parent groups.
A free, voluntary in-home service provided to families living in Yarra with children aged 0-17 years, including pre-birth. The service promotes and protects the best interests of children by building on family strengths, working with families to develop new skills and increase links with the local community.
Yarra Family Services works with families from many diverse backgrounds and experiences.
Our Family Support program is also known as ‘Integrated Family Services’ in the community.
How can we help?
We try to help with the day-to-day stresses that families may be experiencing, making it easier for care giver–child relationships to grow. By removing these negative stresses, care givers have reported that they feel more confident and available to their children and that their family relationships improve.
With a particular focus on the safety and wellbeing of children, our program works with families to:
provide parenting support
increase quality of life
promote safe and respectful relationships
reduce feelings of isolation
ensure that families are linked to relevant supports and services
build resilience and problem solving skills.
What issues do we support families with?
This includes but is not limited to:
parenting concerns and managing children’s behaviours
family conflict and breakdown
physical or mental health issues
dealing with the impact of substance use or family violence
isolation and feeling a lack of connection with their community
connecting to other services and providing families with information.
How we work with families
We work from a case work model, meeting with families regularly in their home or in the community.
The case worker will discuss with the care giver and children what support they might need and work on goals set for the family.
How to access the service
If you are a Yarra resident, you can access the Family Support Program directly by calling the intake phone line on 9205 5468.
Alternatively, a professional you are working with can make a referral to The Orange Door (North East).
Phone: 1800 319 355
Email: [email protected]
If there are other services that are better suited to the family, the Intake Caseworker can help to arrange appropriate referrals.
Do you need help with family violence? If you are in immediate danger call Victoria Police on 000.
For 24-hour help you can contact:
Safe Steps Family Violence Response Centre (Victoria) on 1800 015 188
Victorian Centres Against Sexual Assault (CASA)on 9635 3610 (business hours) or 1800 806 292 (after hours)
National Sexual Assault Domestic Family Violence Counselling on 1800 737 732
Other services include:
Berry Street Northern Family and Domestic Violence Service: 9450 4700
InTouch: Multicultural Centre Against Family Violence: 1800 755 988
Men’s Referral Service: 1300 766 491
Download our Family Violence Statement [ PDF, 1.83 MB] (PDF 1.8MB)
Free and confidential financial counselling services are available to Yarra residents.
The following services can also provide advice and assistance with managing debt, paying bills, meeting mortgage or rent repayments and planning a budget.
National Debt Helpline
National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. Their professional financial counsellors offer a free, independent and confidential service.
Phone: 1800 007 007
Neighbourhood Justice Centre
Financial counselling | Neighbourhood Justice Centre
Phone: 9087 5739Consumer Action Legal Centre
Consumer Action Law Centre is a consumer advocacy and campaigning organisation that provides free and independent legal assistance and financial counselling.
Phone: 9629 6300 or 1800 466 477
The service is provided:
- Every Wednesday by Berry Street Service at 1 Salisbury Street, Richmond
- Every Monday by Uniting at 365 Hoddle Street, Collingwood. 1800 685 682