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Code of conduct

We aim to manage and operate our venues in accordance with professional industry standards and the intent of Yarra City Council.

All members, visitors and staff must abide by our code of conduct. We aim to manage and operate our venues in accordance with professional industry standards and the intent of Yarra City Council.

What we pledge to you

We pledge to:

  • provide an environment where we call you by your first name and greet you with a friendly, familiar smile on every visit
  • make our best effort to cater for special needs such as children, people with disabilities, and people from culturally and linguistically diverse backgrounds
  • not participate in unethical behaviour
  • dress appropriately and be identifiable to you at all times.

What we expect from you

We will not tolerate:

  • verbal or physical abuse of patrons or staff
  • the use of discriminatory language, including but not limited to racial, homophobic, or derogatory slurs targeting any individual or group based on race, ethnicity, sexual orientation, or gender identity
  • slanderous and defamatory comments about staff or the organisation
  • abuse or willful damage of the facility or amenities
  • loud, abusive or offensive anti-social language
  • physical threats, touching, invasion of personal space, stalking, making unwelcome advances, or soliciting personal information from staff
  • failure to take reasonable direction from staff
  • people accessing facilities under the influence of alcohol or illicit drugs
  • smoking in or around any of the buildings and/or grounds
  • parents who leave children under 10 in our facilities without supervision (a responsible adult over 16 must always accompany children under 10).

We reserve the right to cancel a membership at any time for serious misconduct, breach of the code of conduct and/or our terms and conditions (PDF 215KB). [ PDF, 56.11 KB]

Statutory guarantees

ACL

The Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010 (Cth) (CCA) provides certain guarantees in sections 60 to 62 (statutory guarantees) which generally require that services supplied to You:

  • are rendered with due care and skill,
  • are reasonably fit for any purpose which You, either expressly or by implication, make known to the supplier and might reasonably be expected to achieve any result You have made known to the supplier, and
  • are supplied within a reasonable time (when no time is set).

Permitted exclusion

However, the CCA permits a supplier of recreational services to ask You to accept some limitations on those statutory guarantees. Accordingly, to the extent permitted by section 139A of the CCA, You acknowledge and agree that We exclude all liability to You for death or injury resulting from a failure by Us to comply with any statutory guarantee.

In the previous sentence, “injury” means:

  • physical or mental injury (including the aggravation, acceleration or recurrence of such an injury);
  • the contraction, aggravation or acceleration of a disease; or
  • the coming into existence, the aggravation, acceleration or recurrence of any condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to You that is or may be harmful or disadvantageous to You or the community, or that may result in harm or disadvantage to You or the community.

Reckless conduct

This exclusion of liability does not apply if You have suffered any significant personal injury that is caused by Our reckless conduct (within the meaning given to those terms by the CCA).

General exclusions

Please note that nothing in these Terms and Conditions excludes, restricts or modifies any term, condition, warranty, guarantee, right or remedy (including under a statutory guarantee) which cannot lawfully be excluded, restricted or modified. Otherwise, and except as expressly provided for, all implied terms, conditions, warranties, rights or other additional obligations that can be lawfully excluded are excluded. In particular, but subject to the statutory guarantee, We are not liable for:

  • negligence; or
  • breach of terms implied that services will be provided with reasonable care and skill, at common law or otherwise that in either case results in Your death or in injury (as defined in statutory guarantees) but to avoid doubt We do not exclude liability for Our reckless conduct.