Contact us

At Yarra we want to make connecting with us as easy as possible.

We understand that it is important for you to access our services in a way and at a time that is best suited to you.

Connect with us


Use our online forms to complete your transactions online. You can make a payment, book a hard rubbish or green waste collection – and so much more. 

Keep up to date with what's going on at Yarra by finding out the latest news and events and subscribing to Yarra Life, our fortnightly newsletter.


Have you got a question or issue that can’t be found on the website? If so, drop us a line at [email protected] and it will be forwarded onto a Council Officer to action as soon as possible.

This email account is monitored Monday to Friday, 8am to 5pm (excluding public holidays).


You can call us on weekdays between 8am and 5pm.

  • Phone: 03 9205 5555
  • Fax: 03 8417 6666
  • Interpreter services: 03 9280 1940


Requests for parking, noise, construction enforcement or syringe pick up must be lodged online for action. To report a Council-related emergency outside of our standard hours of operations, please call our after-hours number on 03 9205 5555 and follow the prompts to report safety hazards posing an immediate threat, such as: 

  • Urgent road or footpath hazards
  • Unsafe building posing an immediate hazard
  • Council trees or trees on Council land in danger of falling
  • Damage to a Council building
  • Animal attack

Social media

Looking for the latest news, events and places to visit in Yarra? Join the conversation by accessing our social media pages to like, share and comment on all that is happening in Yarra.

Our social media channels are monitored weekdays between 8am and 5pm.

National Relay Service

If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service:

  • TTY users phone 133 677, then ask for 03 9205 5555
  • Speak & Listen users (speech-to-speech relay) phone 1300 555 727, then ask for 03 9205 5555
  • Internet relay users connect to the National Relay Service and then ask for 03 9205 5555

Customer service centres

You can visit us in person at our customer service centres:

Collingwood Town Hall

140 Hoddle Street, Abbotsford
Hours: 8.30am–5pm, Monday–Friday (excluding public holidays)

Richmond Town Hall

333 Bridge Road, Richmond
Hours: 8.30am–5pm, Monday–Friday (excluding public holidays)

Postal address

Yarra City Council
PO Box 168
Richmond VIC 3121

Media enquiries only

Media enquiries - during business hours

8:30am–5pm, Monday–Friday

Media enquiries - outside of business hours

After 5pm and on the weekend

  • Phone: 03 9205 5555 (follow the prompts)

* For all non-media enquiries call 03 9205 5555 or email [email protected].