Yarra City Council is not a registered service provider under the NDIS.

If you are eligible for the NDIS, you will receive services and support from a registered NDIS service provider.

The State Government continues to fund services for people under 65 or 50 years of age for Aboriginal or Torres Strait Islander people who are not eligible for the NDIS.

We provide a number of services to help people with disability not eligible for the NDIS to live independent and healthy lives.

Home care

We can assist with household tasks like vacuuming, assistance with laundry, cleaning the bathroom, unescorted shopping.

Personal care

Personal care services can assist you with important daily care tasks. We can help you with showering, dressing, personal hygiene and grooming.

Respite care

A home carer will come to your home to support you so that the person who takes care of you can have a break.

Home maintenance

We help make your home a safe environment by assisting with minor repairs and maintenance, lawn mowing and changing smoke alarm batteries.

Home modifications

Following a referral from an Occupational Therapist we assist with the installation of ramps, handrails and other safety equipment.

Community transport

A community bus provides you with free transport to our day centres, organised activities, or shopping trips.

We offer a free transport to and from group activities, services and shopping trips, and hire out buses to community organisations for day trips and weekend excursions.

To access our community transport service, you will need to be assessed as eligible for the service.

Social support

You can join in with our organised recreational activities, events and social support networks to keep you active and involved in community life.

Social support for individuals

We can take you shopping and escort you to medical appointments.

Food services

We deliver nutritious meals to your home. You can also come to the Djerring Centre and enjoy a meal with other people in your area.

How do I access these services?

You will need to be assessed by one of our assessment officers.

Step 1:

Call Yarra City Council on 03 9205 5555 or email [email protected] to arrange an assessment.

You can also speak to someone in your own language by calling our interpreter service on 03 9280 1940.

Step 2:

An assessment officer will meet with you to discuss your care needs and how the services operate.

Is there a fee?

There is a fee charged for most of our Aged and Disability Services. However, the fee varies according to the type of services you receive and your income.

Priority Assistance service

Major supermarkets have introduced initiatives to help individuals and support services. They now provide a Priority Assistance delivery service for seniors, people with disability and those with compromised immunity or who are required to self-isolate.

Find out more on the Woolworths or Coles websites.

22nd April 2020 – Woolworths and Coles resume online delivery for all

Both Woolworths and Coles have resumed Home Delivery and Click and Collect for all customers. Their first priority will still be seniors, people with disability, and those in mandatory isolation who have registered for priority assistance, all customers are now able to order online for Home Delivery and Click & Collect.

Emergency relief packages for Victorians in Mandatory self-isolation

Victorians self-isolating due to coronavirus (COVID-19) with no access to food and essential supplies will receive emergency relief packages under a program introduced by the Victorian Government.

Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant.

For more information about the support services people can call the coronavirus hotline on 1800 675 398 or visit the DHHS website.

Government support for households impacted by COVID-19

The Government is providing assistance to lower income Australians which will support households to manage the economic impact of the coronavirus.

Find out more by visiting this fact sheet.

COVID-19 accessible information and resources

Accessible information and resources are available online for people to stay up to date with the situation as it unfolds.

• General health information (Department of Health)
• Coronavirus – daily updates – Victorian Chief Health Officer – video (open captioning)
• Iinformation about Coronavirus in Easy Read and other language formats
• Coronavirus – testing and assessment centres
• Coronavirus and ASD – social stories
• Coronavirus and the NDIS
• Easy Read resource, produced by the NDIS

The new Disability Information Helpline provides information and referrals for people with disability who need help because of COVID-19.

The Disability Information Helpline is free, private and fact-checked.  You can contact the Helpline in the following ways:

• Phone (free call): 1800 643 787
• If you are deaf, have hearing loss or a speech impairment, you can call the National Relay Service on 133 677
• Livechat: visit the IDEAS website, then click on the button in the bottom right corner.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

Every Australian Counts has put together a list of CoronaVirus resources.

IDEAS have put together a list of CoronaVirus resources.

People with Disability Australia has a list of CoronaVirus Resources.

Women With Disability Australia has a list of CoronaVirus Resources for women with disability.

Blind Citizens Australia has information for people with visual impairments, including hand washing advice.

CoronaVirus: What to do if you’re in a wheelchair.

Asthma specific advice – update on Asthma Australia website.

COVID-19 Planning Resource for People with Disability

Collaborating 4 Inclusion's Person-Centred Emergency Preparedness Planning for COVID-19.