The community has rated services provided by Yarra City Council as excellent according to the results of our latest annual customer service survey.

1050 households from across Yarra took part in the survey conducted on behalf of Council by independent research group, Metropolis Research. Metropolis also surveys other local government areas across Melbourne to provide an objective, consistent and reliable basis on which to compare Yarra’s results.

Yarra received the strongest results across all key services areas surveyed compared to other Melbourne metropolitan Councils and those within the inner Melbourne region.

The top performing Yarra services identified by the community included:  weekly garbage collections (8.7 out of 10), services for families and children (8.7), regular recycling (8.6), Fitzroy Swimming Pool (8.6) and local libraries (8.5), which were all categorised as ‘excellent’.

In fact, the average satisfaction with the 29 services and facilities surveyed was 7.9, similar to last year, and categorised as ‘excellent’.

Satisfaction with Yarra’s overall performance across seven key indicators was rated ‘good’ to ‘very good’ with Yarra’s results being notably higher than both the metropolitan Melbourne and inner Melbourne council averages for 2016. The key indicators measured were: Responsibility to the environment; Consultation and engagement; Responsiveness to community needs; Maintaining trust and confidence; Representation and advocacy; Making decisions in the interests of the community; and Overall performance.

The top three improvements observed by Yarra residents in last 2 years included: Parks, gardens, and open space (14.1% of respondents); Road maintenance and repairs (6.5% of respondents); and Street trees (6.0% of respondents).