The early 21st century has seen unprecedented change in terms of business. Technology has contributed to societal and economic change, and has given rise to the digital age. The balance of power has shifted to the customer and consumer as they have access to more information than ever before.

This talk will cover

• The changes in the business environment that have been led by our customers and consumers, and their adoption of digital capabilities.
• The implications that these changes have on every business and organisation, no matter how big or small.
• How businesses are reassessing their strategies to take advantage of digital and meeting the very demanding needs of the customer.
• How businesses are bridging the gap between their evolving strategy and their current capability with practical examples.

About the speaker:

Ian Wong of Eruditis is a former Partner within IBM’s consulting business, at various times led IBM’s digital strategy, experience and design practice, and retail industry practice in Australia and New Zealand. During this time, he worked across multiple industries to assist some of Australia’s largest businesses including banks, retailers, energy retailers and telecommunication companies in transforming their organisations and businesses to become more customer focused through the adoption of digital capabilities.

He currently serves on the board of the Royal Botanic Gardens Foundation Victoria and The Yarra Riverkeeper. Ian also works on assisting organisations of any size take advantage of digital capabilities to develop customer and stakeholder experiences to grow whilst staying true to their core purpose and values. He has lived in many places across the world including England, Mauritius, Canada, Singapore, the USA and has finally settled in Melbourne for the past 11 years with his lovely wife, Dr Gillian Paulsen and two young children.

What to bring:

Please bring a pen and paper for notes and business cards for networking if you have them. You are also welcome to bring your own lunch or coffee to this casual training and networking event. Please note that no refreshments will be provided at this session.