Contact Us

At Yarra we want to make connecting with us as easy as possible.

We understand that it is important for you to access our services in a way and at a time that is best suited to you.

Phone: 9205 5555

Email: info@yarracity.vic.gov.au 

In Person - Visit one of our centres (see locations below). 

Contact our Councillors - See contact details for our Councillors

There are 5 easy ways you can connect with us.

1. Web

Our website contains a wealth of information and self-service facilities, as well as being a fantastic way to stay informed. Whether you’re looking for council meeting dates, agendas and minutes or finding out the latest news and events or simply paying a bill, Yarra’s website is accessible 24/7.

2. Email

Have you got a question or issue that can’t be found on the website? If so, drop us a line at info@yarracity.vic.gov.au and it will be forwarded onto a Council Officer to action as soon as possible.

This email account is monitored Monday to Friday, 8am to 5pm (excluding public holidays).

3 . Social media

Looking for the latest news, events and places to visit in Yarra? Join the conversation by accessing our social media pages to Like, Share, and Comment on all that is happening in Yarra.

Our social media channels are monitored every day between 8am and 5pm.

4. Phone

  • Phone: 9205 5555
  • Fax: 8417 6666
  • After Hours Emergency: 9205 5555
  • Interpreter services: 9280 1940

National Relay Service

If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service:

  • TTY users phone 133 677, then ask for 03 9205 5555
  • Speak & Listen users (speech-to-speech relay) phone 1300 555 727, then ask for 03 9205 5555
  • Internet relay users connect to the National Relay Service via www.relayservice.com.au and then ask for 03 9205 5555

5. Customer Service Centres

Visit one of our customer service centres where our friendly staff can assist on a whole range of matters.

Bargoonga Nganjin - North Fitzroy Library

182 St Georges Road, North Fitzroy
Hours: 8.30am - 5pm, Monday - Friday

Collingwood Town Hall

140 Hoddle Street, Abbotsford
Hours: 8.30am - 5pm, Monday - Friday

Connie Benn Centre

160 Brunswick Street, Fitzroy
Hours: 8.30am - 5pm, Monday - Friday

Tram 11 - West Preston to Victoria Harbour Docklands

Richmond Town Hall

333 Bridge Road, Richmond
Hours: 8.30am - 5pm, Monday - Friday

Tram 48 - Victoria Harbour Docklands or 75 City (Spencer Street)

Other ways you can connect

Out of hours contact service

We provide an after hours emergency response for urgent matters that can not wait until the next working day.

In the event of an emergency, please call 9205 5555 and follow the prompts. This service operates from 5pm to 8am Monday to Friday, and all day on Saturday and Sunday.

Postal address

PO Box 168 Richmond 3121

Use an interpreter service

If you would like more information in your own language about any of our services, you can contact us through an interpreter service. If your language is not listed below, please call our interpreter service on 9280 1940.

Arabic

إذا كنتم ترغبون في الحصول على المزيد من المعلومات، بلغتكم الأم، حول خدمات المجلس البلدي، فإنه بإمكانكم الإتصال بالمجلس البلدي من خلال خدمة الترجمة. نرجوكم الإتصال بخدمة الترجمة التابعة لنا على الهاتف رقم: 1934-9280

Traditional Chinese

如果您希望用廣東話瞭解市政府服務詳情,請致電傳譯服務處,與市政府聯繫。請電傳譯服務處,電話9280 1937。

Simplified Chinese

如果您希望用普通话了解市政府服务详情,请致电传译服务处,与市政府联系。请电传译服务处,电话9280 1937。

Greek

Αν θα θέλατε περισσότερες πληροφορίες στη δική σας γλώσσα σχετικά με τις υπηρεσίες της Δημαρχίας, μπορείτε να επικοινωνήσετε με τη Δημαρχία μέσω μιας υπηρεσίας διερμηνέων. Παρακαλούμε καλέστε τη δική μας υπηρεσία διερμηνέων στο 9280 1934.

Italian

Se desiderate maggiori informazioni sui servizi del Comune nella vostra lingua, potete mettervi in contatto con il Comune tramite un servizio interpreti. Chiamate il nostro servizio interpreti al numero 9280 1931.

Macedonian

Ако сакате повеќе информации на македонски јазик за било кои од услугите на Општината, може да се јавите на Општината преку преведувачката служба. Јавете се на преведувачката служба на 9280 1936.

Somali

Haddii aad doonayso macluumaad dheeraad ah oo luqaddaada ah kuna saabsan adeegyada Guddiga Degmada, waxaad la xiriiri kartaa Guddiga Degmada adoo isticmaalaya adeegga turjumaanka. Fadlan ka soo wac adeegayaga turjumaanka taleefanka 9280 1940.

Spanish

Si quiere recibir más información en su idioma sobre los servicios del Ayuntamiento,

póngase en contacto con el Ayuntamiento a traves de un servicio de intérpretes. El número telefónico de nuestro servicio de intérpretes es el 9280 1935.

Turkish

Belediye’nin hizmetleriyle ilgili konuştuğunuz dilde daha fazla bilgi almak istemeniz durumunda, Belediye’yi tercümanlık servisi aracılığıyla arayabilirsiniz. Tercümanlık servisimizi 9280 1938 numaralı telefondan arayın.

Vietnamese

Nếu quý vị muốn biết thêm thông tin bằng ngôn ngữ của quý vị về bất kỳ dịch vụ nào của Hội Đồng, quý vị có thể liên lạc với Hội Đồng qua dịch vụ thông dịch viên. Xin hãy gọi dịch vụ thông dịch viên của chúng tôi qua số 9280 1939.