Have you been contacted about your recent experience with us?

We're committed to understanding and improving our customer's experience. To achieve this, we have engaged CSBA, an independent Australian research agency, to collect feedback about your recent interaction with us.

Our goal is to gather valuable insights from our customers to enhance our services. Your input helps us understand your experience and identify areas for improvement.

CSBA is an independent Australian research company specialising in customer experience research. They conduct surveys for various organisations to benchmark customer satisfaction and service quality.

The survey will be conducted via email. Participation is optional, and you can opt-out at any time. Your feedback will only be used for research purposes to improve our services.

Any personal information that could identify you will be removed before analysis. No information will be used for any other purpose without your express consent. CSBA undertakes this research in accordance with the terms of their Privacy Policy.

If you have any questions about this research, please contact the team at CSBA over email [email protected] 

You can contact us by:

Email: [email protected] 
Phone: 03 9205 5555 (weekdays between 8am and 5pm) 
Refer to our Contact us page for more options.

To complete this survey in a language other than English:

• Call the Yarra City Council interpreter service at 03 9280 1940.
• Refer to our Interpreter service page for a list of available languages.