Yarra Leisure has introduced a new interactive area for members. You can now request a suspension of your membership online.
We hope to develop the interactivity of this site further and your suggestions as members are most welcome.
Important information regarding suspension & cancellation requests
Direct Debit memberships
Notification of suspension must be provided in advance either in person, via e-mail or our online web form. Suspensions are to be made with a minimum period of two weeks (fourteen days). Members on direct debit are permitted two months (sixty two days) suspension per calendar year which cannot be backdated and is not accrued. Membership will be reactivated automatically after the nominated suspension period has ceased. It is the responsibility of the member to know when the membership will be reactivated. Yarra City Council will not refund or credit patrons that were not aware that their membership had been reactivated.
3 & 12 Month Term Agreement
Term membership suspensions are limited for 3 and 12 month term memberships as follows:
3 month term membership – 31 free days per contract;
12 month term membership – 62 days free per contract.
Suspensions are to be made with a minimum period of two weeks.
To request a membership suspension please click here
Direct Debit Cancellations
(not applicable to Learn to Swim membership)
Notification of cancellation must be made in advance and in writing. Cancellation notification must be received by close of business on the Monday prior to the Thursday fortnightly direct debit. Upon cancellation, the member will be provided with a numerical reference number that indicates to them that the cancellation has been processed. If not received, fortnightly debits or charges will continue to be made to or from your nominated account. Management may cancel a membership at any time for serious misconduct or breach of our terms and conditions.
For further information regarding our Terms and Conditions please click here.
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