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Library Card and Borrowing Information
Answers to common questions about using our library service.
- Applying for a library card
- Getting a PIN number
- What should I do if I move house?
- What should I do if I lose my card?
- How does the library contact me about reservations and overdues?
- How many items can I borrow?
- How long can I keep library materials?
- Where can I return library materials?
- What if my items are overdue? How much are fines?
- How do I renew/make a renewal?
- How do I reserve library materials?
- How do I find a book?
- Can I borrow materials from other library services (Inter Library Loans)?
- What if the library does not have titles that I'd like?
Applying for a library card
Library membership is free and open to anyone.
You may join at any of our libraries or online.
Adults must show proof of current address and agree to abide by the policies of Yarra Libraries.
Acceptable forms of ID include:
- drivers licence or learners permit
- other forms of official licence
- keypass
- concession card
- student card with address on it
- health care card
- official rent/lease agreement
- electricity/water/gas/phone bills
- official communications from any bank or financial institution
- official communications from police/courts of law
Young people under the age of 18 need a parent or guardian's signature on a permission letter.The parent or guardian will be required to show proof of current address as above.
Getting a PIN number
A PIN number is a four digit number that provides an extra level of security when using your library card. You are able to change your PIN at any time once you log in to your account via the Library catalogue; however if you cannot remember your PIN please contact the library by phoning us 1300 695 427 or emailing us at yarralibraries@yarracity.vic.gov.au
What should I do if I move house?
Let us know as soon as possible so that we can update your records.
You can contact us:
- by phone on 1300 695 427
- via email us at yarralibraries@yarracity.vic.gov.au
- or visit the library in person as soon as possible.
You will need to show proof of your new address the next time you visit the library in person.
What should I do if I lose my card?
Report the loss at once by phone or in person. You are responsible for materials taken out with your card until the card is reported lost or stolen. A small fee is charged for a new card.
How does the library contact me about reservations and overdues?
- Email - if an email address is supplied all notification will happen in this manner.
- Phone – if an email address is not supplied a telemessaging service will deliver a message advising that there is something overdue or waiting for pickup. It will not specify the item.
- Mail - in cases where neither an email address or phone number is given a notice will be sent in the mail. A mail message will also be sent if the phone message has not been delivered successfully.
How many items can I borrow?
You can have up to 30 items out at any one time including no more than:
- 10 Compact discs
- 10 Videos
- 10 DVDs
- 10 Talking books
- 10 Kits
How long can I keep library materials?
Videos and DVD’s may be borrowed for 7 days
Books, magazines, compact discs, CD ROMS and talking books can be borrowed for 3 weeks.
Where can I return library materials?
All materials may be returned to any branch of the Yarra Libraries (to find a library see Branch Locations & Opening Hours).
There are after hour chutes at all our libraries for your convenience.
What if my items are overdue? How much are fines?
Items, which are not returned or renewed by the due date, will incur fines. The charge for overdue items is 20 cents a day. You can avoid fines by returning or renewing your items before the due date. You can renew items that are already overdue (provided that they are not reserved by another borrower). Please note however that fines may have already accrued.
Please note that you are not able to borrow if you owe fines of more than $10.
How do I renew/make a renewal?
You can renew/make a renewal:
- in person at any of our libraries by taking the items to the library desk
- by telephone on 1300 695 427
- or via our Website catalogue iBistro
If you are making a renewal by phone or via iBistro have your library card barcode number handy. For iBistro you will also need your PIN number.
Most items can be renewed for another loan period provided that they are not reserved by another borrower. The due date is the last day on which you can renew your loans without incurring fines. Videos and DVDs can be renewed twice and all other items three times.
How do I reserve library materials?
- Website catalogue iBistro
- Or by asking for assistance at the library desk
You may have up to 30 reservations on your card at any one time.
Reservations are free of charge at Yarra Libraries
How do I find a book?
You will find all our items by searching the catalogue. You can find out which library has the item, if it is on the shelf or on loan.
You can use the catalogue to order items to be sent to your local library for pick up, review the status of items you have reserved, renew your books or see what you have borrowed from the library and when it is due.
Can I borrow materials from other library services (Inter-Library Loans)?
Staff at the library desk can help you locate books not held by Yarra Libraries. For more information see Inter Library Loans
What if the library does not have titles that I'd like?
We welcome suggestions for items that are not already in the collection. You may make your recommendation online
Further information
Links
Within this site
Yarra City Council
External sites (Yarra City Council accepts no responsibility for the information or opinions contained within external sites)
Victoria's Virtual Library
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