Customer Service Guarantee

Street SweeperAs part of our commitment to improve our service delivery, Council has a Customer Service Guarantee with 64 measurable targets.

These targets have been chosen because they are frequently requested services or they are measures we believe will be important to you.

We track our performance on the Guarantee and report back to our community on how we have performed in meeting our commitments.

For any targets where we have failed to meet our stated standard, we will develop improvement plans so that we meet our commitment. 

Here is more information about:

Our Customer Service Targets

2013-14 Customer Service Reports

Past Customer Service Reports


If you would like to discuss any aspect of the Guarantee, please contact Council on 9205 5555 or at 

You can also let us know of any instances where we have failed to meet a target by filling in this feedback form.     

Further Information
9205 5555

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