Family Support Service

A profile

The City of Yarra's Family Support Service aims to assist and support families to develop, maintain and strengthen their independence.

The program provides case management and support to families with children 0 - 18 years. It also assists families who work or are studying in the City of Yarra. Priority is given to those families living in the municipality.

The Family Support Service is made up of a team of qualified and multi-skilled professionals, who provide an appropriate support service to families and children living in the City of Yarra. Staff have the ability to speak a variety of languages including Vietnamese, Cantonese, Mandarin and Chinese dialects. Other interpreters are available.

Services Offered

• Information and counselling in relation to family issues
• To assist individuals and families to advocate and negotiate on their own behalf
• Assistance to families through times of crisis and transition
• Provision of parent education programs through groups and activities
• Referral to specialist services in the local community

Key Features of the Service

Home Based Support
Family Support staff will work with families in their home or place/s that suit the family. We can assist in practical ways and discuss difficulties that may confront the family.

Case Planning
Family Support staff will work with families to develop goals and strategies to achieve outcomes and provide appropriate links to agencies in the local community.

Group Work
Based on identified needs a range of groups can be conducted by the Family Support team. The Family Support Unit provides group work, if needs are identified in the community. Where appropriate the Family Support staff will link families to existing parenting programs.

Referral Process
Referrals are accepted from:

• Agencies
• Families
• Individuals
• Hospitals

To make a referral, contact the unit directly.

Service Hours

Monday to Friday, 8.30 am - 5.00 pm

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Further information

Family Services
Collingwood Town Hall
140 Hoddle St Abbotsford
Telephone 9205 5441
Email info@yarracity.vic.gov.au

Links

Within this site
Yarra City Councl

Information supplied by: Electronic communications & design officer - 9205 5214

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